• Bookings should be checked at the time of purchase as mistakes cannot be rectified later.
• Payments are non-refundable. Exchanges and refunds are only offered in the event of cancellation.
  You will be refunded in the manner in which you paid.
• Customers are advised to wear appropriate clothing and footwear for the physical activity being undertaken.
• Customers are advised not to wear any jewellery.
• At times it is necessary to make changes to the published programme, postpone or cancel a class or course.
• Please ensure you have supplied contact details in order for us to inform you of any changes.
• If you have booked a ticket on behalf of someone else, please make sure you have notified us of their details by filling in the online form on the event page or e-mail the Active Enfield team at the e-mail address below.

Children

• For children under 5 years old, parents and carers must stay for the duration of the session and must accompany their child during toilet breaks.
• Parents and carers must ensure they have registered their child with the coach/instructor upon arrival at the session.
• Parents/carers must arrive 10 minutes before the end of a session to collect their child. If your child is not being collected (e.g. because he/she is old enough to travel from the session unaccompanied by a parent/carer) you MUST inform the coach/instructor and inform the Active Enfield team at the e-mail below.

Recording and conduct

• Photography, video recording, audio recording and transmission are expressly forbidden. Audience members are encouraged to be vigilant and inform a member of staff if they witness this.
• The management reserves the right to refuse admission or to alter the advertised programme if necessary.

Contact

Box Office: 0800 640 3928

Active Enfield team: sport@enfield.gov.uk