www.enjoyenfield.co.uk

Basket0

Frequently asked questions

Please find below some common questions and answers

Filter the faqs

Question

A session on my course was cancelled last term, how can I get a credit for this?

Answer

Please contact sport@enfield.gov.uk to discuss

Date added

Found in topics

Question

Do I have to register for an account before booking onto a course?

Answer

Yes and any children/adults you intend to book also.

Date added

Found in topics

Question

Do I need to take confirmation of my booking/payment to the course with me?

Answer

Yes a copy of the email confirming your place will have to be shown to the coach.

Date added

Found in topics

Question

I am going on holiday / I do not want to do the course anymore, can I get a refund?

Answer

A: Refunds are provided for individuals with a medical reason only. You must provide evidence in a letter or medical note before issuing a refund. Customer will need to provide bank details for this. Refunds can also be provided when the Council cancels a course. For further information please email sport@enfield.gov.uk

Date added

Found in topics

Question

I booked on last term, do I need to re-book onto this terms course?

Answer

Yes every participant must re-book for every term they want to attend

Date added

Found in topics

Question

My child is under/over the age specified in the course details can I still book them on?

Answer

Unfortunately our age parameters are put in place for health & safety reasons and must be adhered to. If you child is older than the age specified we can occasionally make exceptions so please contact sport@enfield.gov.uk to see if this is feasible

Date added

Found in topics

Question

What should I/my child wear and is equipment provided?

Answer

All equipment is provided unless otherwise stated on the course information. You/your child should wear appropriate comfortable clothing/footwear for sport and physical activity should be worn.

Date added

Found in topics

Privacy settings